Your spa hotel in South Tyrol

Booking information, GTC,
and cancellation policy.

Prices

Prices are valid per day/person including gourmet half board incl. value-added tax, for a minimum stay of three nights. For short-stays, we charge 10% extra. The visitor’s tax of € 3,40 per person/night (for everyone 14 years or older) is not included in our price and will be charged with your room bill directly in the hotel.

Special rates for families with children

Half-board rates for children in their parents' room with 2 full paying adults:

Up to 3 years Euro 20,00
From 4 to 6 years Euro 50,00
From 7 to 12 years Euro 70,00
From 13 to 16 years Euro 90,00
17+ years 30% discount on the price list

In the Panorama Suite Deluxe and Penthousesuite:

Up to 3 years Euro 40,00
From 4 to 6 years Euro 70,00
from 7 to 12 years Euro 90,00
From 13 to 16 years Euro 110,00
17+ years 20% discount on the price list

We offer

a kids’ and youth room
cots
high chairs
table tennis

Check In/Check Out

Upon arrival, rooms are available starting from h. 14.00 and upon departure they have to be left free by h. 11.00.

Payment

You may pay your hotel bill in cash or by credit card (Visa, Mastercard, EC-card). Bank transfers and ec card payments, however, are not considered cash payments. Please note that, if you prefer transferring the money to our bank account, it must be received one day prior to your arrival. Otherwise, we cannot consider your payment as received. You will receive a discount of 1.5% for cash deposits made on arrival.

Banking coordinates

Cassa di Risparmio di Bolzano Spa
Holder: Hotel Patrizia di Spögler Florian & CO SAS
IBAN IT90S0604559000000000005000
BIC/SWIFT CRBZIT2B034

Cancellation

No general right of withdrawal is applicable within the framework of the consumer protection law. Generally we try to be as co-operative as possible applying the following amended cancellation policy:

For cancellation until 30 days prior to arrival, no cancellation fee is charged
For cancellation from 30 days to 4 days prior to arrival, we charge 70 % of the total booking price
For cancellation from 3 days prior to arrival, we charge 100 % of the total booking price
In case of no-show or early departure, we charge 100 % of the total booking price

In order to avoid paying cancellation charges, if you cannot visit us or check in later, due to illness or for other reasons, we recommend you a travel insurance with the Europäische Reiseversicherung.

If you cancel your stay free of charge, we will return the deposit to your bank account.

Rooms

The floor plans of the rooms are schematic, so variations are possible. All of our rooms are non-smoking.

Internet

Free internet access is available in all rooms

Underground car park

We have 30 underground parking spots and several covered parking spots at the hotel. One reserved underground parking spot is included in bookings of one of our suites (Penthouse, Panorama, Luxury for 2, Bellavista, Family, and Panorama Deluxe).

Pets

Pets are admitted upon request, but are not allowed in the dining room, in the lounges and on the sun-bathing lawn. Daily rate without feeding: Euro 25,00

Private Hotel

The entire hotel area is only for hotel guests. We offer a maximum level of privacy and quietness.

Digital South Tyrol Guest Pass

Upon completion of the accommodation contract, the Südtirol Alto Adige Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.

The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info.

The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the above decision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use of the Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirol-guestpass.info.